Swevo is a service operated by SyQuest Labs LLC ("we," "us," "our").
1. What you're buying
Swevo sells Coins — a virtual currency you can use inside the Service to send Gifts and Tips and access certain features. As described in our Terms of Use, Coins are a limited license to use a digital feature. They have no monetary value, are not your property, and cannot be exchanged for cash except where required by law.
When you buy Coins or use them to send a Gift or Tip, you are purchasing a digital item that is delivered to your account immediately. Coins do not expire; they stay in your account until you use them.
2. All sales are generally final
Because Coins, Gifts, and Tips are digital items delivered instantly, purchases are generally non-refundable once the Coins are added to your account or a Gift or Tip has been sent.
Where the law gives you a statutory right to cancel or be refunded (for example, certain consumer-withdrawal rights in the EU/UK), those rights still apply. By buying Coins and asking for immediate delivery, you acknowledge that delivery begins right away and that any statutory withdrawal right may end once delivery is complete.
3. Accidental, unauthorized, or duplicate charges
We want billing to be fair. Contact us at support@swevo.io if:
- you were charged more than once for the same purchase,
- you were charged but the Coins never arrived in your account, or
- you believe a purchase was made without your authorization (for example, by a child using your device).
Tell us within 14 days of the charge and include your account email and the approximate date and amount. We'll review and, where appropriate, correct or refund the charge.
4. Failed deliveries
If a technical problem on our side takes payment but fails to deliver your Coins or Gift, we'll either deliver what you paid for or refund that purchase.
5. Chargebacks
If you dispute a charge with your bank or card provider before contacting us, we may suspend your account while the dispute is resolved. Reaching out to us first is almost always faster — most billing issues are simple to fix directly.
6. Debater earnings and payouts
As the audience sends you Tips and Gifts, your share accrues as earnings in your debater wallet. Cash payouts are not yet enabled. When we enable them, payouts will go to the payout method on file once your available balance passes the USD 100 minimum, and we will show you the net amount, along with any fees and required tax information, before you confirm. We may adjust the minimum, eligible methods, fees, and timing before launch, and the version in effect will always be described here. Props remain recognition only and are never redeemable for cash.
7. Price and availability changes
Prices for Coins and the items they unlock may change over time. We may also add, modify, or remove virtual items, as described in the Terms of Use. Changes are not retroactive to purchases you've already made.
8. Contact
Questions about a charge or this policy? Contact us at support@swevo.io with your account email and the details of the purchase.